Shipping policy

I am based in the UK and accept orders from the UK and selected international locations.

For all UK orders, I offer complimentary delivery via Royal Mail Special Delivery.

Some international orders are sent via Royal Mail Tracked or via DHL Express and this is calculated at check-out.

These services are insured up to a certain amount so if you'd like extra protection, please get in touch.

I aim to dispatch items within 2 business working days.

CUSTOMS: Please kindly note that you (the customer) are responsible for any customs and import charges and other taxes (including any VAT) that may apply – as the seller, I, Betty, will not be held responsible for delays due to unpaid charges.

LAYAWAY (UK only): You may choose to use Klarna or Shop to pay for your item(s) in instalments. If you purchase through my Instagram (@bettysringbox), I can offer a manual layaway plan on items over £500 GBP if the listing has been live for more than 24 hours. An initial deposit of 30% of the item value is required to hold the piece and the full payment should be made within 2 months of deposit receipt (if you need longer, we can discuss this further prior to confirming your plan agreement). Please note that the deposit is non-refundable and non-transferable. It is your responsibility to keep up with payments. Any late payments will be met with a £50 GBP late charge payable at your next instalment. If you cancel or fail to complete your layaway plan, you forfeit your deposit – I will send back any payments made between, minus the late charges, and re-list the item(s). I will only send your item out to you on receipt of full payment which can be made via PayPal or via a bank transfer. Please kindly note that I offer layaway to UK customers only.

CANCELLATIONS: Please contact me within 1 hour of purchase if you wish to cancel your order for whatever reason.

RETURNS/REFUNDS: I accept returns within 14 days of initial delivery if the item is faulty, or for any other legitimate reason.

Please get in touch immediately to submit a return. I cannot refund delivery/shipping charges or customs fees.

Any fees incurred will be deducted from the final refund amount.

It is the responsibility of the customer to send back the item via a suitable and insured delivery service. I, Betty, am not liable for lost or damaged items in returning transit.

The items must be in original packaging and in the same condition when returned.

Refunds will be processed only once the item is back in my possession.

FAQs: Please feel free to contact me by sending me a message via the Contact form or via Instagram (@bettysringbox) with any questions or concerns you may have.

I'd really appreciate it if you could bear in mind that I'm only one person, so, not only are reviews everything to us small business owners, I have confidence in my products and endeavour to deliver excellent customer service – please contact me so I can help resolve any issues before leaving a bad review 😊